GENERAL INFORMATION

 

The ownership of this website, www.muchmorefood.com, (hereinafter Website) is held by: Gastronomylovers, S.L., provided with CIF 66803586 and registered in; and its registered data are and whose contact data are: info@muchmorefood.com and registered office at El Romani, Ctra Sant Hilari s / n 08506 Calldetenes, Espanya.

This document (as well as all other documents mentioned here) regulates the conditions governing the use of this Website (www.muchmorefood.com) and the purchase or acquisition of products in it (hereinafter, Conditions).

For the purposes of these Conditions, it is understood that the activity that Gastronomylovers S.L. developed through the Website includes: The marketing of food products.

In addition to reading these Conditions, before accessing, browsing and/or using this website, the User must have read the Legal Notice and the General Conditions of Use, including the cookie policy, and the privacy policy and data protection of www.muchmorefood.com.

By using this Website or when requesting the acquisition of a product through it, the User agrees to be bound by these Conditions and by all the aforementioned, so if you do not agree with all of this, you should not use this Website .

Likewise, it is reported that these Conditions could be modified. The User is responsible for consulting them each time he/she accesses, browses and/or uses the Website since those that are in force at the time of purchase of products are requested will be applicable.

For all questions that the User may have in relation to the Conditions, they can contact the owner using the contact information provided above or, where appropriate, using the contact form.

 

 

THE USER

 

Access, navigation and use of the Website, confers the condition of user (hereinafter referred to, indistinctly, individually as User or jointly as Users), for which they accept, from the start of browsing the Website, all the Conditions established herein, as well as their subsequent modifications, without prejudice to the application of the corresponding mandatory legal regulations as the case may be.

The User assumes his/her responsibility for a correct use of the Website. This responsibility will extend to:

  • Make use of this Website only to make inquiries and legally valid purchases or acquisitions.

Not to perform any false or fraudulent purchase. If a purchase of this nature could reasonably be considered to have been made, it could be canceled and the relevant authorities informed.

  • Provide truthful and lawful contact information, for example, email address, postal address and/or other information (see Legal Notice and General Conditions of Use).

The User declares to be over 18 years of age and has the legal capacity to enter into contracts through this Website.

The Website is aimed mainly at Users residing in Spain. Muchmore does not ensure that the Website complies with the laws of other countries, either totally or partially.

Muchmore declines any responsibility that may arise from said access, nor does it ensure shipments or provision of services outside of Spain.

The User may formalize, at their choice, with Gastronomylovers S.L. the contract for the sale of the desired products in any of the languages ​​in which these Conditions are available on this Website.

PURCHASE OR ACQUISITION PROCESS

Duly registered Users can buy on the Website by the established means and forms. They must follow the online purchase and/or acquisition procedure of www.muchmorefood.com, during which several products can be selected and added to the cart, basket or final purchase page and, finally, click.

Likewise, the User must fill in and/or check the information that is requested in each step, although, during the purchase process, before making the payment, the purchase details can be modified.

Next, the User will receive an email confirming that their purchase has been made correctly and their order or purchase request, that is, the order confirmation. And, where appropriate, you will also be informed by email when your purchase is being shipped. Where appropriate, this information could also be made available to the User through their personal connection space to the Website.

Once the purchase procedure has been concluded, the User consents that the Website generates an electronic invoice that will be sent to the User via email. Likewise, the User can, if he/she so wishes, obtain a copy of his/her paper invoice, requesting it to info@muchmorefood.com using the contact area of the Website or through the contact information provided above.

The User acknowledges being up-to-date, at the time of purchase, of certain particular conditions of sale that concern the product and/or service in question and that are shown next to the presentation or, where appropriate, its image on its page of the Website, indicating, by way of example, but not exhaustive, and according to each case: name, price, components, weight, quantity, color, details of the products, or characteristics, how they will be carried out and/or cost of benefits; and acknowledges that the completion of the purchase or acquisition order materializes the full and complete acceptance of the particular conditions of sale applicable to each case.

Unless expressly stated otherwise, Gastronomylovers, S.L. Is not the manufacturer of the products sold or that could be marketed on the Website. Although Gastronomylovers S.L. makes great efforts to ensure that the information displayed on the Website is correct, sometimes the packaging and/or materials and/or components of the products may contain additional or different information than which appears on the Website. Therefore, the User must not only consider the information provided by the Website, but also the information available on the labeling, warnings and/or instructions that accompany the product.

The communications, purchase orders and payments that intervene during the transactions carried out on the Website could be filed and kept in the computerized registers of Gastronomylovers S.L. in order to constitute a means of proof of the transactions, in any case, respecting the reasonable security conditions and the laws and regulations in force that are applicable in this regard, and particularly taking into account the LOPD and the rights that assist the Users in accordance with the privacy policy of this Website (Legal Notice and General Conditions of Use).

 

 

AVAILABILITY

 

All purchase orders received by Gastronomylovers S.L. through the Website, they are subject to the availability of the products and/or to the fact that no circumstance or force majeure (clause nine of these Conditions) affects their supply and/or the provision of services. If there are difficulties in the supply of products or there are no products in stock, Gastronomylovers S.L. undertakes to contact the User and reimburse any amount that may have been paid as an amount. This will be equally applicable in cases in which the provision of a service becomes unfeasible.

 

PRICES AND PAYMENT

 

The prices displayed on the Website are final, in Euros (€) and include taxes, unless

Due to legal requirements, especially in relation to VAT, a different question is indicated and applied.

Shipping costs are included in the final prices of the products as shown on the Website. Thus, Gastronomylovers S.L. performs delivery and/or shipping services through the transport services agency contracted and indicated on the web.

In no case will the Website add additional costs to the price of a product or service automatically, but only those that the User has selected and chosen voluntarily and freely.

Prices may change at any time, but possible changes will not affect orders or purchases for which the User has already received an order confirmation.

The accepted means of payment will be: Credit or debit card.

Credit cards will be subject to checks and authorizations by the issuing bank, if said entity does not authorize payment, Gastronomylovers S.L. will not be responsible for any delay or lack of delivery and will not be able to formalize any contract with the User.

Once Gastronomylovers S.L. receives the purchase order from the User through the Website, a pre-authorization will be made on the corresponding card to ensure that there are sufficient funds to complete the transaction. The charge on the card will be made at the time that the confirmation of shipment and/or confirmation of the service provided in the form and, where appropriate, established place is sent to the User.

In any case, by clicking on “FINISH PURCHASE” the User confirms that the payment method used is his/her or that, where appropriate, he/she is the legitimate owner of the gift card or credit card.

 

 

DELIVERY

 

In the cases in which it is appropriate to make the physical delivery of the contracted good, the deliveries will be made in the following territory: Spain (Peninsula and Balearic Islands).

Except for those cases in which there are unforeseen or extraordinary circumstances or, where appropriate, derived from the customization of the products, the purchase order consisting of the related products in each purchase confirmation will be delivered within the period indicated on the Website according to the shipping method selected by the User and, in any case, within a maximum period of 30 calendar days from the order confirmation date.

If for any reason, which is attributable to you, Gastronomylovers S.L. could not meet the delivery date, the User him/her of this circumstance will be informed and, he/she may choose to go ahead with the purchase by establishing a new delivery date or cancel the order with a full refund of the price paid. In any case, home deliveries are made on working days.

If it is impossible to deliver the order due to the User’s absence, the order could be returned to the warehouse. However, the carrier would leave a notice explaining where the order is and how to get it delivered again.

If the User is not going to be at the place of delivery in the agreed time slot, they must contact the contracted transport agency to arrange delivery another day.

In the event that 30 days have elapsed since your order is available for delivery, and it has not been delivered for reasons not attributable to Gastronomylovers S.L., Gastronomylovers S.L. will understand that the User wishes to withdraw from the contract and it will be considered terminated. As a consequence of the termination of the contract, all payments received from the User will be returned, with the exception of the additional costs resulting from the User’s own choice of a delivery method other than the less expensive mode of ordinary delivery offered by the Website, without any undue delay and, in any case, within a maximum period of 14 days from the date the contract is considered terminated.

However, the User must bear in mind that the transport derived from the resolution may have an additional cost that may be passed on.

For the purposes of these Conditions, it will be understood that the delivery has occurred or that the order has been delivered at the moment in which the User or a third party indicated by the User acquires material possession of the products, which will be accredited by means of the signature of the receipt of the order at the agreed delivery address.

The risks that may arise from the products will be borne by the User from the moment of delivery. The User acquires ownership of the products when Gastronomylovers S.L. receives full payment of all amounts due in relation to the purchase or acquisition made, including shipping costs, or at the time of delivery, if it takes place at a time after the full receipt of the amount to be paid by Gastronomylovers S.L..

In accordance with the provisions of Law 37/1992, of December 28, on Value Added Tax (VAT), purchase orders for delivery and/or provision will be understood to be located in the territory of application of Spanish VAT if The delivery address is in Spanish territory except the Canary Islands, Ceuta and Melilla. The applicable VAT rate will be the one legally in force at all times depending on the specific article in question.

 

 

TECHNICAL MEANS TO CORRECT ERRORS

 

The User is informed that in case he/she detects that an error has occurred when entering the data necessary to process his/her purchase request on the Website, he/she may modify them by contacting Gastronomylovers S.L. through the email info@muchmorefood.com and the contact area enabled on the Website, and, where appropriate, through those enabled to contact customer service, and/or using the contact information provided in the first clause (General information). Likewise, this information could also be corrected by the User through their personal connection space to the Website.

In any case, the User, before clicking on »finalize purchase», has access to the space, cart, or basket where their purchase requests are noted and can make modifications.

Similarly, the User is sent to consult the Legal Notice and General Conditions of Use to obtain more information on how to exercise their right of rectification as established in Organic Law 15/1999, of December 13, on Data Protection of Personal character.

 

 

RETURNS

 

In the cases in which the User acquires products on or through the owner’s Website, they are assisted by a series of rights, as listed and described below:

 

Right of Withdrawal

 

The User, as consumer and user, makes a purchase on the Website and, therefore, has the right to withdraw from said purchase within a period of 14 calendar days without the need for justification.

This withdrawal period will expire 14 calendar days from the day that the User or a third party authorized it, other than the carrier, acquired material possession of the goods purchased on the Muchmorefood.com Website or in the event that the goods that make up your order are delivered separately, 14 calendar days from the day that the User or a third party authorized it, other than the carrier, acquired material possession of the last of those goods that made up the same purchase order.

To exercise this right of withdrawal, the User must notify his/her decision to the email info@muchmorefood.com. You can do so, where appropriate, through the contact area provided on the Website or through: postal mail to the address El Romani, Ctra Sant Hilari s/n 08506 Calldetenes, Espanya.

The User, regardless of the means they choose to communicate their decision, must clearly and unequivocally express that it is their intention to withdraw from the purchase contract. In any case, the User may use the withdrawal form model that is made available as a part attached to these Conditions, however, its use is not mandatory.

To meet the withdrawal period, it is enough that the communication that unequivocally expresses the decision to withdraw is sent before the corresponding period expires.

In case of withdrawal, Gastronomylovers S.L. will reimburse the User for all payments received, including shipping costs (with the exception of the additional costs chosen by the User for a mode of delivery other than the less expensive mode offered on the Website) without any undue delay and, in all In this case, no later than 14 calendar days from the date on which Gastronomylovers SL is informed of the User’s decision to withdraw.

Gastronomylovers S.L. will reimburse the User using the same payment method used by the User to carry out the initial purchase transaction. This refund will not generate any additional cost to the User. However, Gastronomylovers, S.L. could withhold said reimbursement until the products or items of the purchase have been received, or until the User presents proof of their return, depending on which condition is met first.

The User can return or send the products to El Romani, Ctra Sant Hilari s/n 08506 Calldetenes, Espanya, on behalf of Gastronomylovers S.L.

And it must do so without any undue delay and, in any case, no later than 14 calendar days from the date on which Gastronomylovers S.L. was informed of the withdrawal decision.

The User acknowledges knowing that he/she must bear the direct cost of return (transport, delivery) of the goods, if any were incurred. In addition, he/she will be responsible for the decrease in value of the products resulting from a manipulation other than that necessary to establish the nature, characteristics and operation of the goods.

The User acknowledges knowing that there are exceptions to the right of withdrawal, as stated in article 103 of Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws. By way of example, and not exhaustively, this would be the case of: products that for hygiene or health reasons are sealed and have been unsealed after delivery.

In any case, no refund will be made if the product has been used beyond the mere opening of it, for products that are not in the same condition in which they were delivered or that have suffered any damage after delivery.

Likewise, the products must be returned using or including all their original packaging, instructions and other documents that accompany them, as well as a copy of the purchase invoice.

 

Return of defective products or shipping error

 

These are all those cases in which the User considers that, at the time of delivery, the product does not conform to what is stipulated in the contract or purchase order, and that, therefore, he/she should contact Gastronomylovers S.L. immediately and let them know the existing disagreement (defect/error) by the same means or by using the contact information provided in the previous section (Right of Withdrawal).

The User will then be informed about how to proceed with the return of the products, and these, once returned, will be examined and the User will be informed, within a reasonable time, if the refund or, where appropriate, the replacement of the same.

The refund or replacement of the product will be made as soon as possible and, in any case, within 14 days from the date on which we send you an email confirming that the refund or replacement of the non-compliant item is appropriate.

The amount paid for those products that are returned due to a defect, when it really exists, will be fully reimbursed, including delivery costs and costs that the User may have incurred to make the return. The refund will be made by the same means of payment that the User used to pay for the purchase.

In any case, the rights recognized in the legislation in force at all times for the User, as consumer and user, will always be respected.

 

Guarantee

 

The User, as a consumer and user, enjoys guarantees on the products that can be purchased through this Website, in the legally established terms for each type of product, Gastronomylovers S.L. responding, therefore, for the lack of conformity of the same that are manifested within a period of two years from the delivery of the product.

In this sense, it is understood that the products are in accordance with the contract provided that: they conform to the description made by Muchmore and possess the qualities presented in it; are suitable for the uses to which products of the same type are ordinarily used; and present the usual quality and benefits of a product of the same type and that are fundamentally expected from it. When this is not the case with respect to the products delivered to the User, the User must proceed as indicated in the section Return of defective products or error in shipping. However, some of the products that are marketed on the Website, could present non-homogeneous characteristics as long as these derive from the type of material with which they have been manufactured, and that therefore will form part of the individual appearance of the product, and they will not be a defect.

On the other hand, it could be the case that the User acquires a product from a brand or manufactured by a third party on the Website. In this case, and considering the User that it is a defective product, he or she also has the possibility of contacting the brand or manufacturer responsible for the product to find out how to exercise their legal guarantee right directly against them during the two years following the delivery of said products. For this, the User must have kept all the information in relation to the guarantee of the products.

 

 

DISCLAIMER OF LIABILITY

 

Unless legal provision to the contrary, Gastronomylovers S.L. will not accept any responsibility for the following losses, regardless of their origin:

  • Any losses that were not attributable to any breach on its part.
  • Business losses (including lost profits, income, contracts, anticipated savings, data, loss of goodwill, or unnecessary expenses incurred).
  • Any other indirect loss that was not reasonably foreseeable by both parties at the time the contract for the sale of the products was formalized between both parties.

Likewise, Gastronomylovers S.L. also limits its liability in the following cases:

  • Gastronomylovers S.L. applies all measures concerning to provide a faithful display of the product on the Website, however it is not responsible for the minimum differences or inaccuracies that may exist due to lack of resolution of the screen, or problems of the browser that is used or other of this nature.
  • Gastronomylovers S.L. will act with the utmost diligence in order to make available to the company in charge of transporting the product that is the object of the purchase order. However, it is not responsible for damages arising from a malfunction of transport,

especially for causes such as strikes, road retentions, and in general any other specific to the sector, which result in delays, losses or theft of the product.

  • Technical failures that, due to fortuitous or other causes, prevent the normal operation of the service through the Internet. Lack of availability of the Website for maintenance or other reasons, which prevents the availability of the service. Gastronomylovers S.L. puts all the means at its disposal in order to carry out the process of purchase, payment and shipping/delivery of the products, however it disclaims responsibility for causes that are not attributable to it, unforeseeable circumstances or force majeure.
  • Gastronomylovers S.L. will not be responsible for the misuse and/or wear of the products that have been used by the User. At the same time, nor will Gastronomylovers S.L. be held responsible for an erroneous return made by the User. It is the User’s responsibility to return the correct product.
  • In general, Gastronomylovers S.L. will not be responsible for any breach or delay in the fulfillment of any of the obligations assumed, when it is due to events that are beyond our reasonable control, that is, they are due to force majeure, and this may include, by way of example but not exhaustive:
    • Strikes, lockouts or other industrial actions.
    • Civil commotion, revolt, invasion, threat or terrorist attack, war (declared or not) or threat or preparations for war.
    • Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster.
    • Impossibility of using trains, boats, airplanes, motor transport or other means of transport, public or private.
    • Inability to use public or private telecommunication systems.
    • Acts, decrees, legislation, regulations or restrictions of any government or public authority.

In this way, the obligations will be suspended during the period in which the force majeure continues, and Gastronomylovers S.L. will have an extension in the term to comply with them for a period of time equal to the duration of the force majeure.

Gastronomylovers S.L. will use all reasonable means to find a solution that allows us to fulfill our obligations despite the cause of force majeure.

 

 

WRITTEN COMMUNICATIONS AND NOTIFICATIONS

 

By using this Website, the User accepts that most of the communications with Gastronomylovers S.L. (Muchmore) are electronic (email or notices posted on the Website).

For contractual purposes, the User agrees to use this electronic means of communication and acknowledges that all contracts, notifications, information and other communications that Gastronomylovers S.L. (muchmore) send electronically meet the legal requirements to be in writing. This condition will not affect the rights recognized by law to the User.

The User can send notifications and/or communicate with Gastronomylovers S.L. (Muchmore) through the contact information provided in these Conditions and, where appropriate, through the contact area on the Website.

Likewise, unless otherwise stipulated, Gastronomylovers S.L. can contact and/or notify the User by email or at the postal address provided.

 

 

RESIGNATION

 

No resignation from Gastronomylovers S.L. (Muchmore) to a specific right or legal action or the lack of requirement by Gastronomylovers S.L. (Muchmore) the strict compliance by the User of any of their obligations will imply, neither a waiver of other rights or actions derived from a contract or the Conditions, nor will it exonerate the User from the fulfillment of their obligations.

No waiver of any of these Conditions or of the rights or actions derived from a contract will take effect, unless it is expressly established that it is a waiver and it is formalized and communicated to the User in writing.

 

 

NULLITY

 

If any of these Conditions were declared null and void by a final resolution issued by a competent authority, the rest of the clauses will remain in force, without being affected by said declaration of nullity.

 

 

ENTIRE AGREEMENT

 

These Conditions and any document to which express reference is made in these constitute the entire agreement existing between the User and Muchmore (Gastronomylovers SL) in relation to the object of sale and replace any other agreement, agreement or previous promise agreed verbally or by written by the same parties.

The User and Muchmore (Gastronomylovers S.L.) acknowledge having consented to the conclusion of a contract without having relied on any statement or promise made by the other party, except for what is expressly mentioned in these Conditions.

 

 

DATA PROTECTION

 

The information or personal data that the User provides to Muchmore (Gastronomylovers SL) in the course of a transaction on the Website, will be treated in accordance with the provisions of the data protection policies (Legal Notice and General Conditions of Use). By accessing, browsing and/or using the Website, the User consents to the processing of said information and data and declares that all the information or data provided are true.

 

 

APPLICABLE LAW AND JURISDICTION

 

Access, navigation and/or use of this Website and product purchase contracts will be governed by Spanish legislation.

Any controversy, problem or disagreement that arises or is related to the access, navigation and/or use of the Website, or with the interpretation and execution of these Conditions, or with the sales contracts between Muchmore (Gastronomylovers SL) and the User, It will be subject to the non-exclusive jurisdiction of the Spanish courts and tribunals.

 

 

COMPLAINTS AND CLAIMS

 

The User can send Muchmore (Gastronomylovers S.L.) their complaints, claims or any other comment they wish to make through the contact information provided at the beginning of these Conditions (General Information).

In addition, Muchmore (Gastronomylovers SL) has official complaint forms available to consumers and users, and that they can request Muchmore (Gastronomylovers SL) at any time, using the contact information provided at the beginning of these Conditions (General information).

Likewise, if a dispute arises from the conclusion of this purchase contract between Muchmore (Gastronomylovers SL) and the User, the User as a consumer may request an out-of-court dispute resolution, in accordance with EU Regulation No. 524/2013 of the European Parliament and of the Council, of May 21, 2013, on online dispute resolution in consumer matters. You can access this method through the website: http://ec.europa.eu/consumers/odr/.